Scott Porter has been to hundreds of taquerías (aka taco shops) across North America and he’s learned a few valuable lessons. It turns out that the secret to the universe when it comes to exceptional customer experiences can be found in the taquería experience. Scott Porter joins Sean Sevy in a random taquería near Salt Lake City, Utah called Tacos Mi Caramelo. It just so happens that this restaurant is a perfect model for the types of exceptional customer service experiences that Scott has been preaching about for years. And these principles are not limited to the restaurant industry. Businesses across the world from tech startups to taco shops have been successful with customer satisfaction as they’ve nailed a few of the principles covered in this episode.
Join us in this episode where we get to be foodies and entrepreneurs at the same time.